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Exam Code: ISEB-ITILV3F
Exam Name: ISEB (ITIL Foundation Certificate in IT Service Management)
Exam Code: ISEB-BA1
Exam Name: ISEB (Foundation Certificate in Business Analysis)
Exam Code: BH0-009
Exam Name: ISEB (ITSM Foundation Certificate in Problem & Incident Management)
Exam Code: BH0-010
Exam Name: ISEB (BCS Certified Tester Foundation Level 2011 syllabus)
Exam Code: BH0-008
Exam Name: ISEB (ISEB Foundation Certificate in Green IT)
Exam Code: BH0-007
Exam Name: ISEB (ISEB Intermediate Certificate in Software Testing)
ISEB-ITILV3F (ITIL Foundation Certificate in IT Service Management) Free Demo Download: http://www.it-tests.com/ISEB-ITILV3F.html
NO.1 Control of user desk-top PCs
NO.2 Which Function would provide staff to monitor events in an Operations Bridge?
A. Technical Management
B. IT Operations Management
C. Service Desk
D. Applications Management
Answer: B
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NO.3 Create and use diagnostic scripts
NO.4 Which of the following areas would technology help to support during the Service Operation
phase of the Lifecycle?
1. Identifying configuration of user desktop PCs when Incidents are logged
NO.5 Dashboard type technology
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Answer: B
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2. Which of the following is NOT a FUNCTION?
A. Application Management
B. Service Desk
C. Incident Management
D. Technical Management
Answer: C
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3. Which of the following is the CORRECT description of the Seven R's of Change
Management?
A. A set of questions that should be asked to help understand the impact of Changes
B. A seven step process for releasing Changes into production
C. A set of questions that should be asked when reviewing the success of a recent Change
D. A definition of the roles and responsibilities required for Change Management
Answer: A
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4. The BEST Processes to automate are those that are?
A. Carried out by Service Operations
B. Carried out by lots of people
C. Critical to the success of the business mission
D. Simple and well understood
Answer: D
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